Case Study (Communication) Essay Example | Topics and Well Written Essays - 2750 words

Case Study (Communication) - Essay Example There has been a big role that a negotiator should do during cases of conflict within the management or company. The purpose of this report is to present the key concepts and ideas that a negotiator needs in mediating conflicts between person/s and departments. It is important to win the cooperation of the opposing parties and the responsibility of the negotiator is to make steps that will persuade both parties to subject in an agreement (Chaiken, Gruefield, and Jude, 2000). Case study analysis in this report is organized by presenting the situation that is needed to be solved. It is important that the reason of the conflict, persons involve and attitude of the characters should be first considered before getting into any further analysis (Borissoff and Victor, 1989). The preceding discussion will be based on the findings in the analysis and relate it to the best approaches that should be done by the negotiator. Managing conflicts between departments or between persons within a particular company is essential. It is necessary to know the role of communication in resolving conflicts (Borisoff and Victor, 1989). A good negotiator should understand that resolving conflicts is so crucial and skills in communication and negotiation are the needed module for positive and favorable change. Generally speaking different people has different attitudes when it comes to conflict. However, it should be regarded that conflict whatever be the reason always fall into three dimensions: perception, feeling and action (Mayer, B., 2000). The amount by which conflict can be defined is outlined in these three factors. According to Mayer (2000), all conflicts involve power. He said- "Power can be usefully conceptualized as a mutual interaction between the characteristics of a person and the characteristics of a situation, where the person has access to valued resources and uses them to achieve personal, relational, or environmental goals, often through using